/* ============================================================
   SILTEX — chatbot.css
   Usa os tokens de index.css (--azul-*, --aco-*, --acento…)
   Desktop: painel fixo no canto inferior direito
   Mobile:  ocupa a tela inteira
   ============================================================ */

.cb-root{position:fixed;right:24px;bottom:24px;z-index:9000;
    font-family:'Inter',system-ui,sans-serif}

/* ---------- LANÇADOR ---------- */
.cb-lancador{display:inline-flex;align-items:center;justify-content:center;
    height:52px;padding:0 26px;border:0;border-radius:999px;cursor:pointer;
    background:linear-gradient(135deg,var(--azul-700),var(--azul-900));color:#fff;
    box-shadow:0 12px 30px rgba(10,37,70,.32);position:relative;
    font-family:'Archivo',sans-serif;font-weight:700;font-size:14.5px;letter-spacing:.2px;
    transition:transform .28s cubic-bezier(.16,1,.3,1),box-shadow .28s}
.cb-lancador:hover{transform:translateY(-3px);box-shadow:0 18px 40px rgba(10,37,70,.42)}
.cb-lancador:active{transform:translateY(-1px)}
.cb-ping{display:none}
.cb-root.aberto .cb-lancador{opacity:0;pointer-events:none;transform:scale(.9)}

/* ---------- PAINEL ---------- */
.cb-painel{position:absolute;right:0;bottom:0;width:436px;height:720px;max-height:88vh;
    background:var(--branco);border:var(--linha);border-radius:20px;overflow:hidden;
    box-shadow:0 30px 80px rgba(10,37,70,.28);
    display:flex;flex-direction:column;
    opacity:0;visibility:hidden;transform:translateY(18px) scale(.97);
    transition:opacity .32s cubic-bezier(.16,1,.3,1),transform .32s cubic-bezier(.16,1,.3,1),visibility .32s}
.cb-root.aberto .cb-painel{opacity:1;visibility:visible;transform:none}

/* ---------- TOPO ---------- */
.cb-topo{display:flex;align-items:center;justify-content:space-between;gap:12px;
    padding:14px 16px;background:linear-gradient(135deg,var(--azul-800),var(--azul-900));
    color:#fff;flex:0 0 auto}
.cb-topo-id{display:flex;align-items:center;gap:11px;min-width:0}
.cb-avatar{width:38px;height:38px;border-radius:11px;flex:0 0 auto;display:grid;place-items:center;
    background:#fff;border:1px solid rgba(255,255,255,.25);overflow:hidden;padding:4px}
.cb-avatar img{width:100%;height:100%;object-fit:contain;display:block}
.cb-topo-id strong{display:block;font-family:'Archivo',sans-serif;font-size:15px;line-height:1.2}
.cb-status{display:flex;align-items:center;gap:6px;margin-top:2px;
    font-family:'Space Mono',monospace;font-size:10.5px;color:var(--aco-200);letter-spacing:.3px}
.cb-status i{width:7px;height:7px;border-radius:50%;background:#37d67a;flex:0 0 auto}
.cb-topo-acoes{display:flex;gap:6px;flex:0 0 auto}
.cb-ico{width:34px;height:34px;border-radius:10px;border:0;cursor:pointer;display:grid;place-items:center;
    background:rgba(255,255,255,.1);color:#fff;transition:background .22s,transform .22s}
.cb-ico:hover{background:rgba(255,255,255,.22)}
.cb-ico:active{transform:scale(.94)}
.cb-ico svg{width:17px;height:17px}

/* ---------- HISTÓRICO (gaveta lateral) ---------- */
.cb-hist{position:absolute;inset:66px 0 0 0;z-index:6;background:var(--branco);
    display:flex;flex-direction:column;
    transform:translateX(100%);transition:transform .34s cubic-bezier(.16,1,.3,1)}
.cb-hist.aberto{transform:none}
.cb-hist-topo{display:flex;align-items:center;justify-content:space-between;gap:10px;
    padding:15px 16px;border-bottom:var(--linha)}
.cb-hist-topo strong{font-family:'Archivo',sans-serif;font-size:14px;color:var(--azul-900)}
.cb-limpar{border:0;background:none;cursor:pointer;padding:5px 8px;border-radius:7px;
    font-family:'Space Mono',monospace;font-size:11px;color:#c0392b;transition:background .2s}
.cb-limpar:hover{background:rgba(192,57,43,.09)}
.cb-hist-lista{flex:1;overflow-y:auto;padding:10px 12px}
.cb-hist-item{width:100%;text-align:left;border:var(--linha);background:var(--branco);
    border-radius:12px;padding:11px 13px;margin-bottom:9px;cursor:pointer;
    transition:border-color .2s,background .2s}
.cb-hist-item:hover{border-color:var(--azul-500);background:var(--aco-50)}
.cb-hist-item b{display:block;font-family:'Archivo',sans-serif;font-size:13px;color:var(--azul-900);
    white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cb-hist-item span{display:block;margin-top:3px;font-family:'Space Mono',monospace;
    font-size:10px;color:var(--aco-500)}
.cb-hist-vazio{text-align:center;color:var(--aco-500);font-size:13px;padding:34px 18px;line-height:1.6}
.cb-hist-rodape{flex:0 0 auto;display:flex;gap:8px;padding:12px;border-top:var(--linha);background:var(--aco-50)}
.cb-btn-sec,.cb-btn-pri{flex:1;display:inline-flex;align-items:center;justify-content:center;gap:7px;
    height:40px;border-radius:11px;cursor:pointer;font-family:'Archivo',sans-serif;
    font-weight:700;font-size:12.5px;transition:background .2s,transform .2s,border-color .2s}
.cb-btn-sec{border:var(--linha);background:var(--branco);color:var(--azul-800)}
.cb-btn-sec:hover{border-color:var(--azul-500);background:var(--aco-50)}
.cb-btn-pri{border:0;background:var(--azul-700);color:#fff}
.cb-btn-pri:hover{background:var(--azul-600)}
.cb-btn-sec:active,.cb-btn-pri:active{transform:scale(.97)}
.cb-btn-sec svg,.cb-btn-pri svg{width:15px;height:15px;flex:0 0 auto}

/* ---------- CORPO / MENSAGENS ---------- */
.cb-corpo{flex:1;overflow-y:auto;padding:18px 16px 6px;
    background:linear-gradient(180deg,var(--aco-50),var(--branco) 120px);
    scrollbar-width:thin;overscroll-behavior:contain}
.cb-corpo::-webkit-scrollbar{width:6px}
.cb-corpo::-webkit-scrollbar-thumb{background:var(--aco-200);border-radius:3px}

.cb-msg{display:flex;gap:9px;margin-bottom:16px;animation:cbEntra .38s cubic-bezier(.16,1,.3,1) both}
@keyframes cbEntra{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}

/* resposta do Siltex: SEM balão, texto solto */
.cb-msg-bot .cb-bolha{background:none;border:0;padding:0;color:var(--texto);
    font-size:14.2px;line-height:1.68;max-width:100%}
.cb-msg-bot .cb-mini,
.cb-digitando .cb-mini{width:28px;height:28px;border-radius:8px;flex:0 0 auto;display:grid;place-items:center;
    background:var(--branco);border:var(--linha);overflow:hidden;padding:3px;margin-top:2px}
.cb-mini img{width:100%;height:100%;object-fit:contain;display:block}

/* usuário: COM balão, alinhado à direita */
.cb-msg-user{flex-direction:row-reverse}
.cb-msg-user .cb-bolha{background:var(--azul-700);color:#fff;border-radius:16px 16px 4px 16px;
    padding:11px 15px;font-size:14px;line-height:1.55;max-width:82%;
    box-shadow:0 4px 14px rgba(10,37,70,.16)}

.cb-bolha p{margin:0 0 9px}
.cb-bolha p:last-child{margin-bottom:0}
.cb-bolha strong{font-family:'Archivo',sans-serif;color:var(--azul-900);
    display:block;margin:13px 0 6px;font-size:12.5px;letter-spacing:.3px;text-transform:uppercase}
.cb-msg-bot .cb-bolha>*:first-child{margin-top:0}
.cb-bolha ul,.cb-bolha ol{margin:0 0 9px;padding-left:19px}
.cb-bolha li{margin-bottom:5px;font-size:13.8px;line-height:1.55}
.cb-passos li{margin-bottom:10px}
.cb-tag{font-family:'Space Mono',monospace;font-size:9.5px;text-transform:uppercase;
    letter-spacing:.6px;color:var(--aco-500);background:var(--aco-50);
    border:var(--linha);border-radius:20px;padding:2px 7px;margin-left:5px;white-space:nowrap}

.cb-specs{width:100%;border-collapse:collapse;margin:0 0 10px;
    border:var(--linha);border-radius:9px;overflow:hidden}
.cb-specs th,.cb-specs td{padding:7px 10px;font-size:12.5px;text-align:left;
    border-bottom:1px solid var(--aco-100)}
.cb-specs tr:last-child th,.cb-specs tr:last-child td{border-bottom:0}
.cb-specs th{font-family:'Space Mono',monospace;font-size:10px;text-transform:uppercase;
    letter-spacing:.5px;color:var(--aco-500);background:var(--aco-50);width:45%;font-weight:400}
.cb-specs td{font-family:'Archivo',sans-serif;font-weight:700;color:var(--azul-900)}

.cb-link{display:inline-flex;align-items:center;gap:5px;color:var(--azul-600);
    font-weight:700;font-size:13.5px;text-decoration:none;border-bottom:1px solid transparent;
    transition:border-color .2s,color .2s}
.cb-link:hover{color:var(--azul-700);border-bottom-color:currentColor}
.cb-link-wpp{margin-top:8px;background:#25d366;color:#fff;padding:9px 15px;border-radius:10px;
    border:0;font-size:13px}
.cb-link-wpp:hover{background:#1fb355;color:#fff;border-bottom-color:transparent}

/* ---------- DIGITANDO (etapas) ---------- */
.cb-digitando{display:flex;gap:9px;margin-bottom:16px;animation:cbEntra .3s both}
.cb-etapa{display:flex;align-items:center;gap:9px;color:var(--aco-500);
    font-family:'Space Mono',monospace;font-size:12px;letter-spacing:.2px}
.cb-pontos{display:inline-flex;gap:4px}
.cb-pontos i{width:6px;height:6px;border-radius:50%;background:var(--azul-500);
    animation:cbPulo 1.3s infinite}
.cb-pontos i:nth-child(2){animation-delay:.16s}
.cb-pontos i:nth-child(3){animation-delay:.32s}
@keyframes cbPulo{0%,60%,100%{transform:translateY(0);opacity:.45}
    30%{transform:translateY(-5px);opacity:1}}
.cb-etapa-txt{animation:cbTroca .3s ease}
@keyframes cbTroca{from{opacity:0;transform:translateX(-5px)}to{opacity:1;transform:none}}

/* ---------- FEEDBACK ---------- */
.cb-feed{display:flex;align-items:center;gap:9px;flex-wrap:wrap;margin:-4px 0 16px 35px;
    animation:cbEntra .4s both}
.cb-feed-txt{font-family:'Space Mono',monospace;font-size:11px;color:var(--aco-500)}
.cb-feed-btn{border:var(--linha);background:var(--branco);cursor:pointer;
    padding:4px 12px;border-radius:20px;font-size:11.5px;color:var(--azul-800);
    font-family:'Archivo',sans-serif;font-weight:700;transition:all .2s}
.cb-feed-btn:hover{border-color:var(--azul-500);background:var(--aco-50)}
.cb-feed-btn.marcado{background:var(--azul-700);color:#fff;border-color:var(--azul-700)}
.cb-feed-ok{font-family:'Space Mono',monospace;font-size:11px;color:var(--azul-600)}

/* ---------- SUGESTÕES ---------- */
/* Lista de linhas — sem bolhas, sem scroll (o painel cresceu para caber) */
.cb-sugestoes{flex:0 0 auto;display:block;
    padding:6px 0 4px;border-top:var(--linha);background:var(--branco)}
.cb-sug{display:flex;align-items:center;justify-content:space-between;gap:10px;
    width:100%;border:0;border-bottom:1px solid var(--aco-100);background:none;cursor:pointer;
    padding:12px 16px;font-size:13.5px;color:var(--azul-800);
    font-family:'Inter',sans-serif;font-weight:500;text-align:left;
    transition:background .2s,color .2s,padding-left .2s}
.cb-sug:last-child{border-bottom:0}
.cb-sug::after{content:'';flex:0 0 auto;width:7px;height:7px;
    border-right:1.6px solid var(--aco-300);border-bottom:1.6px solid var(--aco-300);
    transform:rotate(-45deg);transition:border-color .2s,transform .2s}
.cb-sug:hover{background:var(--aco-50);color:var(--azul-700);padding-left:20px}
.cb-sug:hover::after{border-color:var(--azul-600);transform:rotate(-45deg) translate(2px,2px)}
.cb-sug:active{background:var(--aco-100)}

/* ---------- RODAPÉ ---------- */
.cb-rodape{flex:0 0 auto;padding:9px 16px;background:var(--aco-50);border-top:var(--linha);text-align:center}
.cb-assinatura{font-family:'Space Mono',monospace;font-size:10px;color:var(--aco-500);letter-spacing:.3px}

/* ============================================================
   MOBILE — tela cheia
   ============================================================ */
@media (max-width:768px){
    .cb-root{right:0;bottom:0;left:0;top:0;pointer-events:none}
    .cb-root .cb-painel{pointer-events:auto}

    /* o lançador flutuante some: no mobile o gatilho fica no header */
    .cb-lancador{display:none}

    .cb-painel{position:fixed;inset:0;width:100%;height:100%;max-height:none;
        border-radius:0;border:0;transform:translateY(100%);transition:transform .34s cubic-bezier(.16,1,.3,1),visibility .34s}
    .cb-root.aberto .cb-painel{transform:none}

    .cb-topo{padding:14px 14px;padding-top:calc(14px + env(safe-area-inset-top))}
    .cb-hist{inset:calc(66px + env(safe-area-inset-top)) 0 0 0}
    .cb-corpo{padding:16px 14px 6px}
    .cb-msg-user .cb-bolha{max-width:88%}
    .cb-sugestoes{padding:4px 0 2px}
    .cb-sug{padding:13px 14px;font-size:13.5px}
    .cb-sug:hover{padding-left:18px}
    .cb-rodape{padding-bottom:calc(9px + env(safe-area-inset-bottom))}
    .cb-feed{margin-left:35px}
}

/* botão do chat dentro do header mobile */
.m-chat{width:42px;height:42px;border-radius:11px;border:0;cursor:pointer;
    background:var(--azul-700);color:#fff;display:none;align-items:center;justify-content:center;
    position:relative;transition:transform .2s,background .2s}
.m-chat:active{transform:scale(.93)}
.m-chat svg{width:20px;height:20px}
.m-chat .cb-ping{top:8px;right:9px}
@media (max-width:768px){ .m-chat{display:inline-flex} }

/* trava o fundo enquanto o chat está aberto no mobile */
body.cb-travado{overflow:hidden;touch-action:none}

@media (prefers-reduced-motion:reduce){
    .cb-painel,.cb-hist,.cb-msg,.cb-digitando,.cb-feed,.cb-lancador,.cb-sug{
        animation:none !important;transition:none !important}
    .cb-ping{animation:none}
}

/* ===== Nome da empresa acima da resposta e das etapas =====
   Fica no mesmo lugar durante a digitação e depois dela — não some
   quando as 3 mensagens saem de cena. */
.cb-etapa-bloco,
.cb-bloco{display:flex;flex-direction:column;gap:5px;min-width:0;flex:1}
.cb-etapa-nome,
.cb-nome{font-family:'Archivo',sans-serif;font-weight:700;font-size:13px;
    color:var(--azul-900);letter-spacing:-.1px;line-height:1.2}

/* alinha o nome com o centro do quadrado [S] */
.cb-msg-bot .cb-mini,
.cb-digitando .cb-mini{margin-top:0}
.cb-nome,.cb-etapa-nome{padding-top:5px}

/* ===== Cursor que acompanha a digitação ===== */
.cb-cursor{display:inline-block;width:2px;height:1.05em;vertical-align:-2px;
    margin-left:2px;background:var(--azul-600);animation:cbPisca .9s step-end infinite}
@keyframes cbPisca{0%,100%{opacity:1}50%{opacity:0}}

/* durante a digitação o texto não "salta": reserva a linha */
.cb-msg-bot .cb-bolha{min-height:1.2em}

@media (prefers-reduced-motion:reduce){
    .cb-cursor{animation:none}
}